Terms & Conditions

RESERVATIONS:

To book a reservation, please call us at (909) 96-PARTY (72789).

NOTE: Customers placing orders within 24 hours of the delivery time MUST call Time to Party Rentals, LLC at (909) 96-PARTY to confirm rental since it is last minute. This confirmation call is required to have product prepared for rental and have driver assigned for delivery. Order may be cancelled if customer does not speak to anyone at Time to Party Rentals, LLC within the last 24 hours. It is advised to rent over the phone at (909) 96-PARTY for last minute orders.

All orders will be confirmed 1-2 days before the delivery date. If we don't get an answer we will leave a message. We will give the customer until closing time the day before their delivery date to call us back and confirm the reservation. If we can't get a hold of the customer or we do not get a call back then we may cancel the order and the rental items may be available to rent to other customers.

DELIVERY AND PICKUP:

?Reservation Length: All regular prices are for a 24 hour rental term. Earliest deliveries start from 8:00 a.m. and can range to the customers desired delivery time. Pickup times can be made as early as 2:00 p.m. as late as 11:00 p.m. Delivery and Pickup times are NOT Guaranteed , therefore, the driver may be up to 2 hours late due to other customers’ deliveries/pickups. We will only leave rental equipment overnight in a secured location (indoors, secured back yard, etc). We will not allow our equipment to stay overnight in the front yard. Park reservations will be picked up 30 minutes prior to sunset.

Delivery: Delivery times should be arranged about 1-3 hours before the start of your event, however, deliveries will be made between 8:00 a.m. and your reservation time (this is necessary in order to meet all customers’ requested reservation times). The person who made the reservation or who made payment must be present during the time of delivery to sign for the rental. Customer is required to check the rented unit and all tie downs before the driver leaves because there is no guarantee that the driver can return before the pickup time. Deliveries are required to be scheduled for delivery no earlier than 8:00 a.m. since it will be picked up the next morning.

Pickup: Pickup’s will begin from your requested time, and not before, but can range up to 2-3 hours after (since drivers have more than one order, they may be delayed). If you are finished using the bouncers before the pickup time, you may simply unplug the unit until the driver arrives for pickup. If the driver is running late or should anything happen, you will be contacted immediately to be notified. Overnight pickups are done the next morning between 8:00 a.m. and 2:00 p.m.

Setup: Inflatable units will ONLY be setup on grass, concrete, asphalt, hardwood or sand. We will NOT setup on gravel/rocks or dirt. Cleaning fees WILL apply for units to be set up on dirt or sand, customer MUST notify Time to Party Rentals, LLC during reservation. It is the Customer's responsibility to make sure there is a large enough space for setup. Customer is responsible for measuring their setup area to make sure it will fit. If, upon delivery time, Time to Party Rentals, LLC discovers there is not enough space for setup, then a cancellation fee may be applied up to the full amount of the rental. Hills or slight inclines in setup location should be a maximum of 5 degrees. Gates and walkways have to be a minimum of 36” wide for all inflatable jumpers and 48” for all other units.

Steps: Customer MUST inform Time to Party Rentals, LLC of any steps/stairs present to the area of setup. Maximum of 5 steps allowed for inflatable jumper or 3 steps for all other larger units. If steps surpass maximum allowed there will either be an Extra Fee applied or reservation will be cancelled and a cancellation fee will be applied.?

Water Slides: Water slides require a regular garden hose (not provided) within range of the setup area. Water slides DO NOT come with mats or any cushions to be placed under the pool area. If customer wishes to place mats for extra cushion, they need to provide it during the delivery time. Water should be turned off when the water slide or slip n slide is not being used. We recommend placing all water slides on grass surfaces only for the safety of all riders.

Tables, Chairs and Tents: Delivery of tables and chairs is only "curbside delivery". The items will be dropped off at the renter's address, but not setup. Setup of these items is entirely the renter's responsibility, unless renter pays for setup fee. We ask that the items be prepared for pick-up just as they were dropped off; that is to say that all tables and chairs should be folded and stacked as they were dropped off. Tents will be setup at desired location of renter.

SITE PREPARATION:
Customer must make sure setup site is ready, (i.e. lawns mowed, vehicles/obstacles out of the way, animal feces removed, setup location cleared) before driver is scheduled to arrive. If the site is not ready or accessible when the driver arrives, or if rented equipment cannot be moved directly on site (extra handling involved) the customer may be charged a delivery fee. If site is not prepared driver might be forced to leave and reschedule your delivery at a later time, in which case a delivery fee shall be applied.

Underground Utilities: Please be ready to inform driver of the existence of any underground utilities (i.e. phone lines, gas lines, septic system, etc.), that may interfere with the ability to stake and/or anchor equipment. Customer assumes responsibility for any damage to underground equipment, or landscaping resulting from equipment installation. It is recommended you contact DIG ALERT at 8-1-1 or 800-422-4133 prior to our arrival.

PAYMENT:

Deposit: A deposit may be required when placing a phone order depending on items rented. We do require credit card information for all rentals to be held on file for security reasons.

Credit Card: All major credit cards are accepted. There will be a 3% charge for credit card transactions. Customer may pay over the phone or at time of delivery.

Check: No checks are accepted.

Cash: The preferred method of payment is Cash on Delivery (COD). Customer can decide to pay COD without placing any deposit (a credit card number will be required to be placed on file). Customer is required to have exact cash amount for the balance due since drivers do not carry change with them.

Collections: Any balance that is unpaid after 30 days of the event date will be sent to collections. We will make our best effort to contact you via phone and email to notify you of any unpaid balances. If after 30 days we still do not get a reply back or payment made for outstanding balances due, then we will have to send the invoice to collections for further processing.

Tax: The property is being leased (rented) in substantially the same form as acquired by the lessor (rentor) and the lessor (rentor) acquired the property in a transaction that was a retail sale with respect to which the retailer reported and paid sales tax or as to which the lessor (rentor) has paid use tax measured by the purchase price of the property. Therefore, there is no tax charged to our rental products.

CANCELLATION POLICY:
If customer decides to cancel their reservation, they must do so at least 48 HOURS (2 days) before their reservation day. If customer cancels their order within 48 hours of their reservation date, a cancellation fee may be applied. If customer cannot get a hold of company, or has called after business hours, it is still the customers’ responsibility to leave a message in the company's messaging system about cancelling their reservation and/or sending an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it regarding the cancellation.

RAIN POLICY: In case of rain or severe weather conditions (high winds exceeding 20mph) during your rental date, customer is allowed to cancel the same day as delivery without any cancellation fee (also pertains to forecasts with probabilities of rain or high winds greater than 50% likelihood). Customer MUST CALL and cancel before 8am on the day of the event. If customer cancels the order, it will be canceled for the rest of the rental period with no guarantee that Time to Party Rentals, LLC can deliver if weather conditions get better.

If customer decides to go ahead with the order even though the weather forecast says it will rain, but it is not actually raining at the time, than we will go ahead and deliver the order. However, if it does start to rain during the rental time, Time to Party Rentals, LLC reserves the right to cancel the order, due to safety concerns, with NO refund provided.  
During rain/inclement weather, it is unsafe for anyone to play inside inflatable units, therefore we do cancel orders during raining/inclement weather days. However, since people do have events and parties that are usually planned out weeks/months before, we give customers the option to deliver the order or cancel it for days that are predicted to rain.

It is the customer's responsibility to call Time to Party Rentals, LLC to cancel their order or go through with it during these rain/inclement weather days before 8:00 a.m. If customer decides to cancel order once Time to Party Rentals, LLC driver has already arrived at their location, than Time to Party Rentals, LLC reserves the right to charge customer a cancellation fee for not contacting before delivery and for making our driver do the labor work and drive out to your location

PARK RESERVATIONS:

Note: Customer must be present at the park at least one hour before the time of delivery.

Permits: Customer should call the local city Park and Recreation Department to inquire about their rules and regulations prior to placing order. Park permits are required from the customer prior to event date by most parks; some don’t require it, so please check with park officials to make sure. If a permit is required but customer did not obtain it or falsified information, park officials may require the bouncer to be picked up during the event, in which case there will be no refund.

Insurance: Time to Party Rentals, LLC has full liability insurance and delivers to all parks that allow inflatable units. Parks require the applicant to acquire additional insurance from Time to Party Rentals, LLC for the bouncer rental. Customer should reserve units approximately 7-14 days before event day to allow time for processing the required insurance certification with the park.

Electricity: A 3500 watt generator is required for all inflatable going to a park, unless park facility provides electricity and customer has ensured there will be a dedicated 15 AMP circuit available. Please contact Time to Party Rentals, LLC to make sure you reserve the correct amount of generators.

Water Units: Water units cannot be setup at a park since a dedicated water supply and water hose are required, something that parks don’t provide for their guests.

INSURANCE CERTIFICATE:

There will be a $35 fee for any customer requesting an insurance certificate. Turnaround time to get a certificate is 3-5 business days.

ELECTRICITY RESPONSIBILITY:

NOTE: Providing adequate electricity is solely the customers’ responsibility. Customer must make sure there are an adequate number of electrical outlets, with sufficient power, to keep the units working properly. If there are no electrical outlets available at the setup location (i.e. parks, fields, parking lots), then a Generator will be required.

Electricity Outlets: Electricity outlets must be capable of providing a dedicated minimum of 15 Amps for each blower. Make sure the electric outlet you intend to use is equipped with a Ground Fault Circuit Interrupter (GFCI, most new electric outlets are). Please check all electricity outlets you plan to use for Time to Party Rentals, LLC equipment to ensure there will be an adequate supply of electricity. Insufficient electricity can create major problems during the course of the rental period (i.e. setup delays, constant deflation), therefore, we urge all customers to make preparations and exam electricity outlets to make sure they will provide sufficient electricity.

Extension Cords: Please be ready to provide extension cords to drivers if the setup location is further than 25 feet away from the outlet you plan to use. Time to Party Rentals, LLC drivers do NOT carry extension cords. Any extension cords used must be 3-prong cords that are UL and CE approved and no less than 14/3 gauge.

CONCESSION MACHINES:

Mostly all concession machine rentals (except for Machines w/Cart) are table top machines and DO NOT come with a table/stand. Customer needs to provide a table or stand along with an extension cord. All concession machines come with all the accessories needed for 50 servings. Driver is responsible for instructing customer of the correct operation of the concession machines and customer’s signature of rental agreement is proof of drivers’ instructions. Time to Party Rentals, LLC also provides operation instructions on how to use the machines.

If a concession machine does not work, you must call our office and notify us within the first hour of your rental. We will try to solve the problem over the phone. If we cannot fix the problem over the phone we will send someone out to your location to fix it or replace it with another machine. If we are unable to fix it then or we don’t have anymore machines to exchange it with then we will issue you a full refund for the rental of the concession machine. If customer fails to report any problems with in the first hour of the rental there will be no refunds.

Note: Snow Cone machine rental does not include ice cubes and should be provided by the customer (can be purchased from any grocery store). It is recommended to have about 25-30 pounds of cubed ice for every 50 servings.

SUPERVISION OF INFLATABLES:

Customer is responsible for supervising the safety and conduct of all participants using Time to Party Rentals, LLC products. Therefore, there should be a responsible and mature adult supervising the operation of the units at all times. Safety of all participants in units is the responsibility of the person supervising. All units come with safety instructions (usually located on the front of the unit), which need to be read and understood by any and all people supervising. Participants inside the units SHOULD NOT, AT ANY TIME, be allowed to do anything that is/are prohibited by the safety rules. Blatant disregard of the safety rules may result in physical injuries and/or additional fees for any food, silly string, or items not allowed.

NO SILLY STRING IS ALLOWED INSIDE OR ANYWHERE NEAR THE JUMPER. IF SILLY STRING DAMAGE IS FOUND THERE WILL BE A $100 DAMAGE FEE.

SUB-LEASING EQUIPMENT:
?Time to Party Rentals, LLC does NOT authorize its equipment to be sub-leased or rented out to a third party. Once the driver sets up the inflatable it must not be removed from that location under any circumstances.

LOST / STOLEN EQUIPMENT:

Customer is responsible to stay with our rental equipment from the time it's dropped off to the time it's picked up. If any equipment is lost or stolen during your rental period the customer is responsible to pay for all replacement costs. No one else besides the same delivery drivers from Time to Party Rentals, LLC who delivered your equipment are authorized to pickup our equipment. Do not release or sub-lease our equipment to anyone. Do not allow anyone else to take possession of our equipment.