|
FREQUENTLY ASKED QUESTIONS
• How do I make a reservation?
Call us at (909) 96-PARTY. We do not require a deposit for orders under $400. Any order over $400 requires a 50% deposit with a credit card.
• Are your Jumpers clean?
Yes, all of our products are fully cleaned and disinfected after every use. We take hygiene very seriously, that is why we fully inflate every product and clean them after they are returned.
• How long can I keep the equipment?
We usually leave equipment for a 24 hour period. We pickup same day if equipment is located in front yard, park, or upon request. Remember, it is your responsibility for all equipment rented.
• What are your delivery and pickup hours?
Our normal delivery and pickup times are between 7:30 a.m. to 11:00 p.m. If you wish to have us deliver and/or pickup before/after hours, we charge a minimum of $20 for deliveries before 7:30 a.m. and $20 for pickup of equipment after 11:00 p.m.
• Are you insured?
Yes, we have full liability insurance for all of our products. If you wish to view our policy, please email us so we can send you a copy of our most recent policy. • Do you deliver to parks?
Yes, we deliver to parks that allow inflatable units. Please consult the city or county park you are having your event at for more details. View our Park Rental (hyperlink) page for more information on contacting parks and park rental process.
• Which cities do you deliver to?
Please view our Map (hyperlink) for delivery area.
• Is there a delivery fee?
There is no delivery fee with a minimum rental of $40. Rentals under $40 will have a delivery fee based on location or change of delivery.
• How far in advance should I reserve?
We recommend you reserve about 1-2 weeks in advance. Since we have a limited number of certain styles of products it is a good idea to reserve weeks ahead of time to ensure availability. For park orders it is required to reserve at least 2 weeks before the event date for insurance processing.
• What is "curbside delivery"?
"Curbside delivery" is strictly a drop-off of the items to the address requested. Setup of tables and chairs is the responsibility of the renting party. We will drop off all items at the address requested and return to pick up the items. We ask that you prepare the items for pick-up just as they were dropped off; that is to say that tables and chairs should be folded and put away as they were dropped off. If you wish to have us setup and takedown tables or chairs a fee of $0.50 each will be applied.
• What is your cancellation policy?
If you must cancel your reservation for any reason, we require you give us a 3 day notice before your event day. To view our full cancellation policy, please view our Terms and Agreements. (hyperlink)
• What if it rains on the day of the event?
For safety reasons we do not deliver when it is raining or if there are high winds (over 20 mph). If it rains during your event day we may cancel the reservation and fully refund your money if paid in advanced.
• How can I pay?
We accept cash or credit cards only upon delivery. Credits cards accepted are Visa, MasterCard, Discover and American Express. We do not accept Checks!
• Do you allow overnight rentals?
We will only allow overnight rentals if our equipment is secure in the backyard. We do not allow overnight rentals in unsecured front yards, parks, or if driver feels equipments will not be safe.
• Do you offer same day reservations?
If you need a rental for the same day, Please call us at (909) 96-PARTY. We will do everything we can to get you what you need.
• What happens is a product malfunctions?
If a product malfunctions, please contact us as soon as possible so that we can send a representative to take a look at the product. If it cannot be resolved, we will refund you your money back.
• What age group are the inflatable units for?
Unit Size
Children 8 & Under
Children 9-12
Older Teens Adults
11x11
5-6
3-4
2
NONE
13x13
8
5-6
3-4
2
15x15
10
6-8
4-5
3
• Do you offer Discounts?
Yes. We offer 50% off any consecutive day rental for the same item (only if we leave it overnight in a secure location). We also offer 5% for school or church events. Follow us on Facebook (hyperlink) to get the latest special promotions.
• What if we wish to add more equipment or change an order after hours?
We accept changes or add ons to your order at least 1 day prior to the delivery date of your order. We can add items to your order on the day of delivery based on availability. However, if we deliver it after our truck has left the location with your equipment, we may charge a delivery fee.
• In case of emergency how can we contact you?
We have a 24-hour answering service & a person on call, who is in charge of emergency calls and help on all equipments needs.
• Is it normal to tip the driver?
Tipping is greatly appreciated by our drivers. Generally in the U.S. it is customary to tip 10%-15% for services based on the level of service. Party rentals are considered a service since you technically do not purchase anything nor pay sales tax because of it. Ultimately, it is up to you if you wish to tip.
|
